英语对话入住酒店之预订错误

　　下面两段对话，一段是定错了房间类型，一段是没有预订成功。
　　A Check-In Problem
　　Theresa and Don are at the front desk of the Old Town Hotel.
　　T for  Theresa;  C for  Clerk;  D for  Don
　　T: Are you sure? I  swear   I booked a double room.
　　C: Our booking system has you in a single room. Is it possible you selected ＂single room＂ when booking?
　　T: I mean, it’s possible. But I remember checking the booking  information   several times.
　　D: Is there anything you can do? We don’t mind paying extra to upgrade   to a double room.
　　C:  ( Types on the keyboard )  It looks like someone just canceled their reservation for a double room. Let me put in your  info  and . . . all set!
　　D: Thank you so much! How much is it?
　　C: I’m happy to say that there’s no extra charge. I’ll be right back with your room keys.
　　Losing a Reservation
　　Patrick arrives at the Ladybug Hotel.
　　C for  Clerk;  P for  Patrick
　　C: Hello, sir. Are you checking in?
　　P: Yes.  ( Shows the clerk his cell phone screen )  Here’s my reservation.
　　C:  ( Takes it and types on the keyboard )  I’m sorry. We don’t seem to have a record of this reservation.
　　P: What do you mean?
　　C: It’s not  showing up  in our records. And I’m afraid we’re fully booked for tonight.
　　P: You mean I don’t have a place to stay tonight?
　　C: I can  refer you to a comparable hotel . You won’t be charged for your stay there, and we’ll also pay for your transport expenses. Again, I apologize for the inconvenience.
　　关键词
　　1、swear：肯定地说；发誓；辱骂。
　　swear sb in, swear sb into sth ：使某人宣誓就职；使某人宣誓忠于某组织（或国家等）
　　例句：He was sworn in as president. 他宣誓就任总统。The new prime minister was sworn into office. 新首相宣誓就职。
　　2、information：信息；消息；情报；资料。这个单词还有一个缩写形式＂info＂，下文中的put in your info就是＂提交您的信息＂的意思。常用的短语是for your information，有两层意思。第一，是（文件）仅供参考，缩写是FYI，在写邮件时经常会用到；第二，（指出对方弄错）需要提醒你的是，需要说明的是。
　　3、show up ：出现；如约而至；露面。如果你说show sb up，意思就完全不一样了，show sb up是使人尴尬，使人丢脸的意思。
　　4、refer sb/sth to sb/sth: 将…送交给（以求获得帮助）。本文中是推荐别的酒店的意思。
　　另外两个常用的短语是：
　　refer to sb/sth.描述；涉及；与…相关。
　　例句：The star refers to items which are intended for the advanced learner. 标星号的项目是给高阶学习者的。
　　refer to sb/sth (as sth) ：提到；谈及；说到。
　　例句：Her mother never referred to him again.她的母亲再也没有提到过他。